Level 1

4 points

Why I cannot use the face recognition on this phone?

Why i cannot use the face recognition on my phone

Posted on Jun 25, 2022 11:38 PM

Reply

Top-ranking reply

Level 6

10,480 points

Posted on Jun 25, 2022 11:53 PM

Because the TrueDepth camera contains lasers, they might be disabled for safety reasons if the device malfunctions or is damaged.

See here - If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

View in context

Similar questions

How do I get face recognition How do I get face recognition on this phone
500 2
How do I get face recognition How do I get face recognition on this phone
389 1
Face recognition missing after iPhone update Updated phone now I don’t have face recognition [Re-Titled by Moderator]
230 4

1 reply

Top-ranking reply

Level 6

10,480 points

Jun 25, 2022 11:53 PM in response to metrik_

Because the TrueDepth camera contains lasers, they might be disabled for safety reasons if the device malfunctions or is damaged.

See here - If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why I cannot use the face recognition on this phone?

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up