You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to turn off/restart iPhone or open any apps

Does anyone know a way to hard restart an iPhone? When I opened my phone, I tried to close my homescreen but the on/off button wasn't working. I tried to hold the power and volume up buttons to try and slide it off with no work.


Also, tried to hard restart but it wasn't working either. Moreover, I can't open any of the apps on my phone. If I hold the icon it'll let me move or delete apps, but I can't execute anything that involves opening the apps. When I hold the power button, sometimes I receive the voice control option but that does nothing.


Oddly enough, my screen can go to sleep and I can unlock my screen to open the phone but nothing other than that.

iPhone 12, iOS 14

Posted on Jun 8, 2022 8:18 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 8, 2022 8:28 AM

First take off any case. Then:


Press and very quickly release the volume up button. > Immediately press and very quickly release by the volume down button > Immediately press and hold down the side button and keep holding the side button until the Apple logo appears, release the side button. If your iPhone won't turn on or is frozen - Apple Support


2 replies
Question marked as Top-ranking reply

Jun 8, 2022 8:28 AM in response to KDugmore

First take off any case. Then:


Press and very quickly release the volume up button. > Immediately press and very quickly release by the volume down button > Immediately press and hold down the side button and keep holding the side button until the Apple logo appears, release the side button. If your iPhone won't turn on or is frozen - Apple Support


Unable to turn off/restart iPhone or open any apps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.