You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iCloud backup has disappeared on my Mac

ICloud backup has disappeared on my Mac. All data in Word and Excel lost!!


[Re-Titled by Moderator]

iMac Pro

Posted on Jun 8, 2022 6:30 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 8, 2022 7:04 AM

Macs don't back-up to iCloud. Word and excel files would only be in iCloud if you manually put them there through Finder or have the Desktop & Documents option turned on in System Preferences->Apple ID / iCloud ->iCloud Drive->[Options].


Otherwise if using Microsoft's Office 365, they may store the files on Microsoft's own cloud storage called One Drive.


Can you tell us what steps you normally followed to find your documents and excel spread sheets?

Did something happen recently that may have led to your files no longer being accessible?

What macOS version are you running on your Mac? Check the Apple Menu->About this Mac.




3 replies
Question marked as Top-ranking reply

Jun 8, 2022 7:04 AM in response to Susanwo2

Macs don't back-up to iCloud. Word and excel files would only be in iCloud if you manually put them there through Finder or have the Desktop & Documents option turned on in System Preferences->Apple ID / iCloud ->iCloud Drive->[Options].


Otherwise if using Microsoft's Office 365, they may store the files on Microsoft's own cloud storage called One Drive.


Can you tell us what steps you normally followed to find your documents and excel spread sheets?

Did something happen recently that may have led to your files no longer being accessible?

What macOS version are you running on your Mac? Check the Apple Menu->About this Mac.




Jun 8, 2022 10:33 AM in response to Phil0124

I have a Mac,#H4***125. I always backed up my data from Word and Excel to iCloud as I didn’t know about One Drive. I pay Apple $.99 a month for iCloud storage. Everything worked fine for years (everything transferred from my old computer okay.) But suddenly it has all disappeared.


[Personal Information Edited by Moderator]

Jun 8, 2022 10:32 AM in response to Susanwo2

There seems to be a an issue with terms and context.


Please explain exactly how you were saving your files to iCloud. What exactly were you doing to save them there?

Paying .99c for iCloud does not mean everything it just automatically saved to iCloud.


Where exactly do you normally find your files? do you just open your Word and Excel Apps and they appear there? Or are you opening them form the Finder application? If so where in Finder exactly?


Again, please answer the questions:

Can you tell us what steps you normally followed to find your documents and excel spread sheets?

Did something happen recently that may have led to your files no longer being accessible?

What macOS version are you running on your Mac? Check the Apple Menu->About this Mac.


Your serial number is not helpful for this matter. Please do not post it in a public forum.




iCloud backup has disappeared on my Mac

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.