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I can't create a new folder on the desktop and this error message appears. I also can't drag images or files to the desktop or hard drive folder. How to solve?

iMac 21.5″, macOS 10.15

Posted on May 31, 2022 5:39 PM

Reply
Question marked as Top-ranking reply

Posted on May 31, 2022 6:12 PM

If rebooting your Mac doesn’t fix things, see if the problem still happens in Safe mode (hold the shift key down at startup). It can take much longer to safe boot (10 min) so be patient.

How to use safe mode on your Mac - Apple Support 


Safe mode disables loading third-party drivers, forces the OS to do disk repair, clear certain caches and logs and other miscellaneous housekeeping. It's non-destructive to user data so is safe to do. Very often certain weird software behavior is corrected by simply logging in this way as a troubleshooting method. When you're in safe boot, the machine will not be at its best performance, especially with graphics, but that's expected.


Does the problem persist while in Safe mode?

Exit safe mode by restarting your Mac normally and re-evaluate the issue again.


If the problem is still unresolved, please return here and post a reply and we’ll see what else we can come up with for help.

5 replies
Question marked as Top-ranking reply

May 31, 2022 6:12 PM in response to Rudy_SSB

If rebooting your Mac doesn’t fix things, see if the problem still happens in Safe mode (hold the shift key down at startup). It can take much longer to safe boot (10 min) so be patient.

How to use safe mode on your Mac - Apple Support 


Safe mode disables loading third-party drivers, forces the OS to do disk repair, clear certain caches and logs and other miscellaneous housekeeping. It's non-destructive to user data so is safe to do. Very often certain weird software behavior is corrected by simply logging in this way as a troubleshooting method. When you're in safe boot, the machine will not be at its best performance, especially with graphics, but that's expected.


Does the problem persist while in Safe mode?

Exit safe mode by restarting your Mac normally and re-evaluate the issue again.


If the problem is still unresolved, please return here and post a reply and we’ll see what else we can come up with for help.

Jun 21, 2022 8:49 PM in response to D.I. Johnson

i cannot drag a file from a Finder window to the Desktop. the "Do Not Enter" logo appears.


this happens in Normal Mode and in Safe Mode.


i went to Preferences, Desktop & Screen Saver, and i noticed that under Folders, the Desktop icon was greyed out. so i added the Desktop folder.


i did a right-click on the Desktop. the "Use Stacks" was not checked. i checked it. still no folders or files appearing.

I can't create a new folder on the desktop and this error message appears. I also can't drag images or files to the desktop or hard drive folder. How to solve?

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