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knicka1 Author

Level 1

4 points

Mail not woking

i have a mac pro late 2011 , the Mail is not opening and when selected it freeze my whole laptophow do I open mail? it not opening?

MacBook Pro 13″, macOS 10.13

Posted on May 31, 2022 4:53 AM

Top-ranking reply

PRP_53

Level 10

91,807 points

Posted on May 31, 2022 6:36 AM

With Mail closed SHIFT click Mail - this is a Safe Launch of Mail

If that fails >>

1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.

2 - Does the issue present in this mode ?

3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.

4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.

5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.

6 - If after performing each of the above steps is the order that have been presents and still have issues - please advise for possible further assistance.

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Mail not woking

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