Manufacturing Defect

Get expert service and support at the Genius Bar.

Click ▶︎ Start a Service Request. ⚛️

Need more help?

• Call Apple Support at 1-800-APLCARE. 📞
• International Support. 🌐
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Click ▶︎ Check Repair Status.

A malfunctioning display while faulty, does not of itself indicate that you have a manufacturing defect. Your first step is to determine if your iPad is still within its warranty or the optional AppleCare+ cover.

Next, you would perhaps be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP), where your iPad can be tested and assessed. Should repair be required, you’ll be in the best possible place to explore your available options.

Alternatively, you can use Apple’s mail-in repair service:

iPad Repair - Official Apple Support

You can also contact the Support Team using the Get Support link at top-right of this page - or initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044