having trouble updating my iphone through itunes

trying to install my update with IOS on itunes. getting an error code 4000

iPhone 11, iOS 15

Posted on May 11, 2022 07:53 AM

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Question marked as Top-ranking reply

Posted on May 11, 2022 07:56 AM

See this Apple article: If you see an error when you update or restore your iPhone, iPad, or iPod

If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support (SG)

 

Turn your iPhone on and unlock it -> enter the passcode.

Go to Settings -> Display and Brightness  -> Auto-Lock set to Never.


Guess you use a Windows PC, if so check the AV & Firewall you use on the PC. 

Disable all AV & Firewalls temporarily while you restore & update your apple device.

Turn Off Hotspot.

Turn Off or remove VPN if necessary.

1 reply
Question marked as Top-ranking reply

May 11, 2022 07:56 AM in response to izaac181

See this Apple article: If you see an error when you update or restore your iPhone, iPad, or iPod

If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support (SG)

 

Turn your iPhone on and unlock it -> enter the passcode.

Go to Settings -> Display and Brightness  -> Auto-Lock set to Never.


Guess you use a Windows PC, if so check the AV & Firewall you use on the PC. 

Disable all AV & Firewalls temporarily while you restore & update your apple device.

Turn Off Hotspot.

Turn Off or remove VPN if necessary.

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having trouble updating my iphone through itunes

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