Why won’t subtitles stay off on Apple TV?

• The accessibility setting is for closed captions and subtitles for the deaf and hard of hearing (i.e. more than just the dialog).
• Regular subtitles are for the dialog only, and have a default in Settings﹥Video and Audio﹥Subtitle Language﹥. It has options for ‘Off’, ‘Auto’, and specific languages. ‘Auto’ should take the audio language into consideration, whether subs are likely needed or not, and which language should be preferred.

If your settings are correct, and this issue is only in one specific app,

then try this for any misbehaving app:

• Force-quit the app, then relaunch and try again.
• If the issue persists, force-quit the app, restart the device, then relaunch and try again.
• If the issue still persists, delete the app, re-download and try again.
• If the issue still persists, then contact the app developer for further assistance.