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My wife has the iPhone 12 and I have the iPhone 13. Since the last update both of our phones shows no internet connection. I have a iPhone 6 that hasn't been updated and I use it to listen to books. It has internet connection. Any help would be appreciated. Thanks
Jim
[Personal Information Edited by Moderator]
the iPhone 12 and I have the iPhone 13. Since the last update both of our phones shows no internet connection.
Check the range of the mobile network on both iPhone, see this Apple article: If you see No Service or Searching on your iPhone or iPad
If you see No Service or Searching on your iPhone or iPad - Apple Support
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Check also the Wi-Fi network, see the following Apple articles:
Connect to Wi-Fi on your iPhone, iPad, or iPod touch
Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network
If your iPhone, iPad, or iPod touch won't connect to a Wi-Fi network - Apple Support
Recommended settings for Wi-Fi routers and access points
Recommended settings for Wi-Fi routers and access points - Apple Support
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If you need help with your Wi‑Fi password
If you need help with your Wi‑Fi password - Apple Support
If they are On, turn Off Hotspot & VPN.
the iPhone 12 and I have the iPhone 13. Since the last update both of our phones shows no internet connection.
Check the range of the mobile network on both iPhone, see this Apple article: If you see No Service or Searching on your iPhone or iPad
If you see No Service or Searching on your iPhone or iPad - Apple Support
Â
Check also the Wi-Fi network, see the following Apple articles:
Connect to Wi-Fi on your iPhone, iPad, or iPod touch
Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network
If your iPhone, iPad, or iPod touch won't connect to a Wi-Fi network - Apple Support
Recommended settings for Wi-Fi routers and access points
Recommended settings for Wi-Fi routers and access points - Apple Support
Â
If you need help with your Wi‑Fi password
If you need help with your Wi‑Fi password - Apple Support
If they are On, turn Off Hotspot & VPN.
Thank you, I found the problem. I had a VPN and I canceled the service. It seem that stopped my internet connection only on the iPhone 12 and 13. As soon as I deleted the VPN app the internet connection started working. I hope this might help others in the future. Again thank you.
No internet connection since last update
