You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I forgot my Apple ID passcode

I really need help getting into my Apple ID passcode I had to go buy a whole new phone but it’s possible that I may be able to find my old one and I need all the information that is in that phone it’s important stuff

Posted on Apr 22, 2022 9:12 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 22, 2022 9:31 PM

Crystalalyjor Said:

"I forgot my Apple ID passcode: I really need help getting into my Apple ID passcode I had to go buy a whole new phone but it’s possible that I may be able to find my old one and I need all the information that is in that phone it’s important stuff"

-------


Seems yo have a locked iPhone. If so, refer to the following...


Troubleshooting a Locked iPhone:



Hold It Right There!:

Enter the passcode incorrectly too many times, and you'd likely be locked out for good. So, hold it right there, and refer to this link: If you Forgot the Passcode on your iPad, or your iPad is Disabled - Apple Support. It would be the one you've always entered. If you do not know it, then look for it in a location you may have stored it in.


Being Locked Out...

Have any Proof of Purchase?

Unless you have the original packaging and receipt, you may be out of luck. If you do have it, however, then take this to an Apple Store, or an AASP (Apple Authorized Service Provider)! and they may be able to restore it. The reason for this blockage is all about Security & Privacy.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :) 
1 reply
Question marked as Top-ranking reply

Apr 22, 2022 9:31 PM in response to Crystalalyjor

Crystalalyjor Said:

"I forgot my Apple ID passcode: I really need help getting into my Apple ID passcode I had to go buy a whole new phone but it’s possible that I may be able to find my old one and I need all the information that is in that phone it’s important stuff"

-------


Seems yo have a locked iPhone. If so, refer to the following...


Troubleshooting a Locked iPhone:



Hold It Right There!:

Enter the passcode incorrectly too many times, and you'd likely be locked out for good. So, hold it right there, and refer to this link: If you Forgot the Passcode on your iPad, or your iPad is Disabled - Apple Support. It would be the one you've always entered. If you do not know it, then look for it in a location you may have stored it in.


Being Locked Out...

Have any Proof of Purchase?

Unless you have the original packaging and receipt, you may be out of luck. If you do have it, however, then take this to an Apple Store, or an AASP (Apple Authorized Service Provider)! and they may be able to restore it. The reason for this blockage is all about Security & Privacy.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :) 

I forgot my Apple ID passcode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.