You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Music stops playing after a few seconds and if I download I get error 7507 (Playing Apple Music using MacBook Pro 2021. Same issue was happening on previous Mac. No issue at all if I try to download from iPhone or iPad. This seems to be affecting Matched music that was originally from CD's that I used iTunes Match to either upload or match the song and or album in iCloud.
MacBook Pro 16″, macOS 12.3
I've had the same issue and got onto apple support. Having been escalated the person I spoke to told me that the Engineers haven't received any reports of this issue (hard to believe given there are a number of people reporting this around the web) but that he has now escalated it to them and I should hear what's happening within 5 days.
However, there is a workaround. Turn off Lossless Audio in the Music App Playback Settings. Then Quit music and after relaunch it. Playback on affected songs continues beyond 14 seconds all the way to the end!
I've had the same issue and got onto apple support. Having been escalated the person I spoke to told me that the Engineers haven't received any reports of this issue (hard to believe given there are a number of people reporting this around the web) but that he has now escalated it to them and I should hear what's happening within 5 days.
However, there is a workaround. Turn off Lossless Audio in the Music App Playback Settings. Then Quit music and after relaunch it. Playback on affected songs continues beyond 14 seconds all the way to the end!
Hello chazzfest,
Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are unable to play some songs in the Music app on your Mac, as you get an error message. First, try running First Aid on your hard drive with the built in Disk Utility tool, as this can correct simple issues like you're experiencing.
How to repair a Mac disk with Disk Utility https://support.apple.com/HT210898
You can figure out if unexpected behavior is related to a user file or setting by trying to reproduce the issue from another user account. This process includes creating a new user account, logging in to it, and testing for the issue.
Set up users, guests, and groups on Mac
https://support.apple.com/guide/mac-help/set-up-other-users-on-your-mac-mtusr001/10.15/mac/10.15.5
Cheers!
Hi chazzfest,
It sounds like you've done some solid troubleshooting so far. You may consider testing in safe mode as well. This can help isolate the issue to third party software.
How to use safe mode on your Mac
If the issue persists, we recommend contacting Apple Support to look into this further.
Take care.
I have this issue too. It is not a disk utility issue. Even when I circumvent the fact that it is a song I own and is uploaded through match by "viewing on Apple Music" the song still stops after 14 seconds and will not play. When I try to download the song from Apple Music, the error 7507 pops up.
I have previously done all of these steps including a clean install with the same outcome. There has got to be a reason why this is happening with some not all of the matched songs and only on Max OS (yes, it’s the latest version). The same songs download fine in iOS on iPhone and iPad.
Totally reproducible. Turned off the lossless and worked great. Turned it back on and back to only 14 seconds. Checked my network connection and all is fine in the world. I'll tell Apple Support as well. Thanks for the workaround.
(Playing all my old Vangelis songs now that we have lost a true master!)
chazzfest - did you ever hear back from the Apple Tech Support? They escalated to their senior folks who were supposed to get in touch with me for me details, but then crickets. I'm trying again, but curious what your experience was.
Never. I also have a related issue where some songs uploaded from cd and matched do not download in macOS but download fine with iPhone and iPad. Never heard back on this either. Keep passing it off as hopefully it’s addressed in future release of OS but does not work still
Hi,
I used to get this problem where a track would only play for 14 seconds and produced error 7507. This involved a small number of matched tracks which I deleted then readded. This resolved the problem and have not had this issue since then.
Another issue was at some stage recently, I had to sign out of my account. When I signed back in a large number of previously matched tracks were now uploaded. On investigation a large number of those track were no long available in iTunes Store or Apple Music. Often those tracks were now available as remastered or hi-res in Apple Music. Maybe the previous matching process is at fault for the errors? I have not had the problem since then. I have latest MacOS 12.4
Jim
I reported this to Apple Tech support and they acknowledged it and promised me they'd let me know in two weeks what was being done. Never heard back - and the problem still exists. The workaround is to turn the playback audio quality to High Quality rather than Lossless. I'm not holding my breath for a fix!!
Error 7507
