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User profile for user: Jrenee50
Jrenee50 Author
User level: Level 1
4 points

What is AirPods are paired to someone else that will not remove their Apple id

I purchased some returned AirPods but they are still paired to someone else. How do I get them unpaired

Posted on Apr 3, 2022 3:56 PM

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User profile for user: sberman
sberman
User level: Level 10
268,269 points

Posted on Apr 3, 2022 4:18 PM

You will need the vendor’s assistance that sold you the AirPods. Apple cannot help you.


See especially the last paragraph here.

How to reset your AirPods and AirPods Pro - Apple Support


Get a refund or exchange if possible.

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What is AirPods are paired to someone else that will not remove their Apple id

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