You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

TikTok and ByteDance Ltd. apps are no longer available in the United States, and visitors to the United States might have limited access to features. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My wallet is not connecting to my phone. It’s says “Not your wallet” how do I resolve this?

Apple wallet is not working

iPhone 12 Pro Max, iOS 15

Posted on Mar 28, 2022 10:37 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 28, 2022 11:58 AM

If the iPhone Leather Wallet is associated with someone else’s Apple ID, they need to remove it before you can add it. See Remove a device from Find My on iPhone.


4 replies

Mar 28, 2022 11:25 AM in response to anusha19

It would be better if you can please re-post with a screenshot of "Not your Wallet", in order to understand the phenomenon better. Images/pictures speak louder than words. 

Please understand this is a public forum: While attaching a Screenshot, do not provide any personal credentials, such as IP address, Card detail, email id, apple id, IMEI number, Serial Number, Phone number, Order ID, if you are sharing a map ensure your location is not identifiable, etc.

My wallet is not connecting to my phone. It’s says “Not your wallet” how do I resolve this?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.