You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Pro frozen during upgrade

Hi, My MacBook Pro (2015) frozen after I launched the upgrade to Monterey. It shows the desktop from an hour.

what can I do ?

MacBook Pro Retina

Posted on Mar 22, 2022 11:19 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 23, 2022 8:36 AM

Feddich wrote:

Hi, My MacBook Pro (2015) frozen after I launched the upgrade to Monterey. It shows the desktop from an hour.
https://discussions.apple.com/content/attachment/2de38d4d-3446-424b-93f6-6849eb61d3cb
what can I do ?



You can always force quit a shutdown by holding the power button/TouchID for ~6-10 sec.

Force Shut down your Mac.


Log out, sleep, wake, restart or shut down your Mac

Shut down or restart your Mac - Apple Support



Reboot as normal and see where this leaves you...

1 reply
Question marked as Top-ranking reply

Mar 23, 2022 8:36 AM in response to Feddich

Feddich wrote:

Hi, My MacBook Pro (2015) frozen after I launched the upgrade to Monterey. It shows the desktop from an hour.
https://discussions.apple.com/content/attachment/2de38d4d-3446-424b-93f6-6849eb61d3cb
what can I do ?



You can always force quit a shutdown by holding the power button/TouchID for ~6-10 sec.

Force Shut down your Mac.


Log out, sleep, wake, restart or shut down your Mac

Shut down or restart your Mac - Apple Support



Reboot as normal and see where this leaves you...

MacBook Pro frozen during upgrade

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.