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AlexaundraL Author

Level 1

8 points

I bought a 13” MacBook Pro from the Apple store 4 HOURS AGO and it has crashed 10 TIMES

I bought a 13” MacBook Pro from the Apple store 4 HOURS AGO and it has crashed 10 TIMES. I wish I was kidding. Brand new. I did not run a backup, just fresh new computer. I was either in Settings or Photos app when the computer crashed trying to set my background image. It would crash twice: first after my mouse would freeze, then when I put my password in after it restarted. I reinstalled the operating system, but this did not fix the issue.

Posted on Jan 28, 2022 7:33 PM

Top-ranking reply

Grant Bennet-Alder

Level 10

133,345 points

Posted on Jan 28, 2022 7:47 PM

AlexaundraL--

so sorry you are having such issues.

You have 14 days to return (provided you bought direct from Apple) for a full refund.

You have 90 days free telephone support with your new computer:

Get Support

if you wish to debug here, you would need to post this again on your OWN discussion. This discussion is already too crowded to give your issue the attention it deserves.

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I bought a 13” MacBook Pro from the Apple store 4 HOURS AGO and it has crashed 10 TIMES

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