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Face ID not working properly after 15.2.1 software update

My iPhone 13 Pro Max FaceID is not working consistently after software update to 15.2.1

this applies to opening the phone even. Sometimes it works first time, sometimes it works after several attempts, and other times it never opens with Face ID. Any advice how to solve this? (Already reset the Face ID and is not working)

iPhone 13 Pro Max

Posted on Jan 25, 2022 5:42 AM

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Question marked as Top-ranking reply

Posted on Jan 25, 2022 7:06 AM

First try a Forced restart

https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios

If no better

You should arrange an in warranty inspection

https://support.apple.com/iphone/repair/service

or: contact Apple Support using your 90 day support

1 reply

Face ID not working properly after 15.2.1 software update

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