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twinpower Author

Level 1

8 points

Trouble erasing an old iMac

I am trying to erase and discard an old iMac (late 2009, Intel), High Sierra. I have performed all of the steps in the Apple support instructions up to "Use Disk Utility to erase your Mac". When I restart the iMac and immediately press Command + R, a blank screen comes on with a gray Apple logo in the middle. Nothing happens after that.

Separately, if I do an ordinary startup and go into the Disk Utility and Macintosh HD, the Erase button in the menu across the top is shaded.

What should I do to completely erase this iMac?

Thanks

Posted on Jan 23, 2022 7:43 AM

Top-ranking reply

Smilin-Brian

Level 9

56,197 points

Posted on Jan 23, 2022 7:51 AM

I had the same exact issue and the solution was the Genius Bar.

▷ Call 1-800-MY-APPLE or get help here. 

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Trouble erasing an old iMac

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