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My phone isn’t charging with any charger

Why does my phone only charge when powers off and never when it’s on?

iPhone 12 Pro Max, iOS 14

Posted on Jan 19, 2022 8:53 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 19, 2022 8:59 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Have your iPhone examined at the Apple Store or at an Authorized Service Center for further diagnosis and a resolution.


Axel F.

2 replies
Question marked as Top-ranking reply

Jan 19, 2022 8:59 PM in response to xiklari

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Have your iPhone examined at the Apple Store or at an Authorized Service Center for further diagnosis and a resolution.


Axel F.

Jan 19, 2022 9:01 PM in response to xiklari

▷ Update your iPhone.


If that doesn’t work, try a Hard Reset:


  1. Press volume up (quickly)
  2. Press volume down (quickly)
  3. Press and hold the power button until the Apple logo ( ) appears


If that didn’t work, it could be a hardware issue. ⚠️


Get expert service and support at the Genius Bar.


▷ Call 1-800-MY-APPLE or get help here. 

My phone isn’t charging with any charger

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