You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Monterey update


I recently got a notofication on my 2017 Macbook Air that i should update from Sierra High to Monterey. I downloaded the update, but while installing it (black screen with apple logo and loading bar) it got stuck, and wouldn't move for hours (I tried restarting several times). At last I held down shift while booting and the mac finally started with Monterey, but i had to create a new account -with my old account being gone. I since i tried to restart from the startup disk, but now the Monterey update gets stuck again...


How do i get my account back, or update to Monterey (without the download stopping) on my starter disk?


Any help would be appreciated.

MacBook Air 13″, macOS 10.13

Posted on Jan 19, 2022 7:16 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 19, 2022 9:10 AM

Ulrik_G wrote:


I recently got a notofication on my 2017 Macbook Air that i should update from Sierra High to Monterey. I downloaded the update, but while installing it (black screen with apple logo and loading bar) it got stuck, and wouldn't move for hours (I tried restarting several times). At last I held down shift while booting and the mac finally started with Monterey, but i had to create a new account -with my old account being gone. I since i tried to restart from the startup disk, but now the Monterey update gets stuck again...

How do i get my account back, or update to Monterey (without the download stopping) on my starter disk?

Any help would be appreciated.


How to upgrade to macOS Monterey

https://support.apple.com/en-us/HT212735


Recover all your files on Mac

https://support.apple.com/guide/mac-help/recover-all-your-files-mh15638/10.15/mac/10.15


Restore items backed up with Time Machine

https://support.apple.com/guide/mac-help/restore-files-mh11422/mac

Similar questions

1 reply
Question marked as Top-ranking reply

Jan 19, 2022 9:10 AM in response to Ulrik_G

Ulrik_G wrote:


I recently got a notofication on my 2017 Macbook Air that i should update from Sierra High to Monterey. I downloaded the update, but while installing it (black screen with apple logo and loading bar) it got stuck, and wouldn't move for hours (I tried restarting several times). At last I held down shift while booting and the mac finally started with Monterey, but i had to create a new account -with my old account being gone. I since i tried to restart from the startup disk, but now the Monterey update gets stuck again...

How do i get my account back, or update to Monterey (without the download stopping) on my starter disk?

Any help would be appreciated.


How to upgrade to macOS Monterey

https://support.apple.com/en-us/HT212735


Recover all your files on Mac

https://support.apple.com/guide/mac-help/recover-all-your-files-mh15638/10.15/mac/10.15


Restore items backed up with Time Machine

https://support.apple.com/guide/mac-help/restore-files-mh11422/mac

Monterey update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.