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Cancelling a subscription

Hi I’m trying to cancel a subscription but when I go into subscriptions on my device it isn’t there but the money is continuously coming out of my account so it must still stand can you help cancel this please

iPhone 11, iOS 14

Posted on Jan 17, 2022 1:26 AM

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Question marked as Top-ranking reply

Posted on Jan 17, 2022 1:43 AM

If the subscription isn't billed through Apple:

Don't see the subscription when you follow the steps to cancel your subscription? You might have purchased that subscription from another company.

On your bank statement, find the charge for the subscription. If your bank statement doesn't say Apple, apple.com/bill, or something similar, Apple doesn't provide this subscription to you. To cancel the subscription, contact the company that offers the subscription to you. Statements often list the name of the company, such as Hulu, Pandora, YouTube, Amazon, HBO, etc.


see: If the subscription that you want to cancel is not listed - Apple Support

1 reply
Question marked as Top-ranking reply

Jan 17, 2022 1:43 AM in response to Jenniferboag

If the subscription isn't billed through Apple:

Don't see the subscription when you follow the steps to cancel your subscription? You might have purchased that subscription from another company.

On your bank statement, find the charge for the subscription. If your bank statement doesn't say Apple, apple.com/bill, or something similar, Apple doesn't provide this subscription to you. To cancel the subscription, contact the company that offers the subscription to you. Statements often list the name of the company, such as Hulu, Pandora, YouTube, Amazon, HBO, etc.


see: If the subscription that you want to cancel is not listed - Apple Support

Cancelling a subscription

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