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donya134 Author

Level 1

4 points

Disabled phone

How can I get my daughters phone to work after she has disabled it? She does not remember her apple ID password.

Posted on Jan 13, 2022 9:45 AM

Top-ranking reply

Niel

Level 10

731,561 points

Posted on Jan 13, 2022 9:59 AM

Click here and follow the instructions. Restoring the iPhone requires plugging it into a computer with iTunes installed, or a Mac running Catalina or newer.

Tell her to check her web browser autofill entries and other records, or use Apple's iForgot service, or contact their Account Security team, or if you've encountered the activation lock, tell the unit's original owner to click here and submit an unlock request. If the unit isn't activation-locked, they're separate issues.

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Disabled phone

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