facetime audio breaks up and sounds distorted when using interal speakers after updating to Monterey

Took me almost 2 weeks to find solutions but I found a video that essentially helped me resolve the crackling / distorting sound that was caused after the Monterey update.

This is the link to the video but just in case it might be taken down from apple site for copy right issue, I'll leave step by step down below.

https://www.youtube.com/watch?time_continue=177&v=VNd2PgEfrRM&feature=emb_title

1. In the search icon on the task bar, search for "midi" and should pop out with "Audio MiDi Setup"
2. Select on the "Built-in Output
3. On the right hand side, you'll see input option and output option. Press onto the output selection
4. Under the "format", select highest frequency you have (eg. Mine was on 48,000 Hz and changed to the highest Hz which was 96,00Hz)

This solution worked on me. Not sure if will for everyone else but hopefully this solves some of yous users' frustrations.

Hello shank112,

Thanks for reaching out to Apple Support Communities. Upon review of your post, it seems that you are experiencing poor FaceTime audio on your Mac. We can see why you’d want this taken care of, so let us help from here! Let’s start by reviewing the following article which may help: If FaceTime isn't working on your Mac. Check the section titled “If you need help with your connection or call quality.”

Please let us know if you have follow up questions, so we can continue assisting. Take care!

I’m having the exact same issue. I upgraded to the new iOS and now have distorted audio to the point of not being able to use FaceTime on my MacBook Pro. It worked fine before the update and works fine on my iPad and iPhone. As the previous person stated it’s not wifi because the only change is the update. I use FaceTime weekly for a gathering with friends so would like this fixed as soon as possible. I did try the suggestions for adjusting audio settings but still same issues.

That worked for me. However it seems that it will revert back to the original settings which means adjusting it each time which kind of puts a halt to the “It just works” experience I’ve come to expect from Apple. Would still like a more permanent fix.

Exact same issue here too

I updated to Monterey and Facetime went nuts. I can make a call but the sound is all garbled. Before Monterey FT worked perfectly...sure wish you guys would fix this for us.

having the same issue here as well, and that article was no help at all