My iMac (2020) won't shut down.

It restarts from a black screen shortly after I turn it off with a message to press any key.

when I log in a message refers to a problem which refers to a settings conflict problem and indicates this is being sent to Apple. The code text ir totally foreign to me.

Posted on Jan 10, 2022 2:34 PM

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Imac will not go off My Imac no longer shuts down properly. The shutdown stops with a black screen on which the cursor can still be seen. From there, the Imac is blocked. This also happens on restart. And also when you want to install an update for which the Imac has to be restarted automatically. This process is stalling. Who has good advice. I have already tried everything that came up on the internet with advice and nothing has solved this problem so far. The Imac works well. It just doesn't goes off anymore. Unless I pull the plug. Thank you for your advice.
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1 reply

rkaufmann87

Level 10

148,284 points

Jan 10, 2022 3:09 PM in response to HILFEBITTEVONEINALTER

Hold down the power button on the back of the computer until it shuts down.

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My iMac (2020) won't shut down.

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