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Can’t reset passcode

Been trying to reset passcode, enter Apple ID and password but just keep getting taken back to enter passcode. Driving me mad!!


iPad Air 2 Wi-Fi

Posted on Jan 1, 2022 9:13 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 1, 2022 11:50 AM

The code isn't required. Since it is screen time code, if using IOS 13.4 or later or Catalina 10.15.4 or later, see the Apple Support article(s) below. Link to contact Apple Support at the end of the article.


Screen Time passcode reset.   *


https://youtu.be/4vFLGE7et_w


If necessary,  you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.


Restore to Factory setting.      *

3 replies
Question marked as Top-ranking reply

Jan 1, 2022 11:50 AM in response to Pudalud

The code isn't required. Since it is screen time code, if using IOS 13.4 or later or Catalina 10.15.4 or later, see the Apple Support article(s) below. Link to contact Apple Support at the end of the article.


Screen Time passcode reset.   *


https://youtu.be/4vFLGE7et_w


If necessary,  you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.


Restore to Factory setting.      *

Can’t reset passcode

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