Unable to FF / Rewind when using ITV's Hub App

As of today there have been further updates to the app but these still don't address the FF/RW issue and I see from my original post above that I'm not the only one with this issue.

In case there is any ambiguity on this here is the remote I am using.

Thanks for the suggestion, but maybe I should have said I have of course contacted ITV support, they were my first port of call. When I raised this with them back on the 15th Dec I got the usual, reset / reinstall but as these didn't work I was advised on the 20th that an update had been released the previous day that should address the issue (v1.12.1). Needless to say this didn't work for me.

I told them of this and the issue was the passed to the 'Technical Team' and on the 22nd I was told that due to an Apple TV update things have changed and "I have to pause to FF / Rewind" which needless to say doesn't work and is a ridiculous way to implement the feature even if it did work.

I have in fact, two of these devices, one 64MB the other a 32MB, and I was unable to rewind / ff on a virgin install of the application on a brand new device I bought from Argos. I even said this to ITV support but they still insisted that I reset the App!

Taking my comment about the iPhone remote, why does it not show these RW / FF icons for the Hub App? My assumption is that the remote's capabilities are decided by attributes provided by the application in use which is why they appear and work with the iPlayer App and on checking Amazon Prime too. If my assumption is correct then this implies that the App is to blame!

Support at ITV don't appear interested in sorting this so I can't go back to them without some evidence that I'm not the only user experiencing this, hence my post here.

I see there's been an update to the ITV Hub App but for me it doesn't resolve this issue. So I need to ask, is there anything Apple can do here to confirm my assumption about the remote control.

My subscription is due to expire on the 17th so if I have information I could approach ITV with things might move forward.

Just to let you know this issue is now resolved with the latest update to the ITV Hub application released the other day.

I got an email at the beginning of the month from ITV telling me that this issue would be addressed via an update due sometime this month.

Hi @Bungieben.

As I said above there should be an update to fix this sometime this month so you shouldn't need to wait too long.