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Apple Watch not pairing

My boyfriend bought an apple watch for Christmas off Facebook, but the seller said they have unpaired it. It is still saying they need to log in to their iCloud. What can I do to erase theirs so he can pair to it? Will the apple store be able to help me?

Posted on Dec 29, 2021 12:29 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 29, 2021 12:38 PM

Activation Lock is designed to prevent anyone else from using an Apple Watch if it's ever lost or stolen.

About Activation Lock on your Apple Watch - Apple Support


Activation Lock is an anti-theft feature that cannot be bypassed. Only the previous owner can remove the lock by using their Apple ID & password. Apple will not help you find the previous owner. If the previous owner cannot or will not remove the lock, then the watch is useless to you or anyone else. Try to get a refund (through eBay) or dispose of the watch properly. In the future, see the 'Before you buy a watch from a third-party' section in:

What to do before you sell, give away, or trade in your Apple Watch, or buy one from someone else - Apple Support


1 reply
Question marked as Top-ranking reply

Dec 29, 2021 12:38 PM in response to applewatchpleasehelp

Activation Lock is designed to prevent anyone else from using an Apple Watch if it's ever lost or stolen.

About Activation Lock on your Apple Watch - Apple Support


Activation Lock is an anti-theft feature that cannot be bypassed. Only the previous owner can remove the lock by using their Apple ID & password. Apple will not help you find the previous owner. If the previous owner cannot or will not remove the lock, then the watch is useless to you or anyone else. Try to get a refund (through eBay) or dispose of the watch properly. In the future, see the 'Before you buy a watch from a third-party' section in:

What to do before you sell, give away, or trade in your Apple Watch, or buy one from someone else - Apple Support


Apple Watch not pairing

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