10Gb port on 2018 Mac mini disappeared

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Level 1

14 points

10Gb port on 2018 Mac mini disappeared

I have a 2018 Mac mini, with the 10Gb ethernet option. The port just one day disappeared. I coudn't add it back as interface and the "About this Mac" and "Hardware Report" didn't list the port any more. I was running Mojave, so I thought it might have been a software issue, so I performed a fresh install of Catalina, then Big Sur, then Monterey. The port never came back in any of those OS versions. I also reset the Nvram/Pram and SMC.

Did anybody else have similar issue and find a way to resolve it?

Thanks

Doug

Posted on Dec 14, 2021 7:45 PM

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Answer 1

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tigeralum2001

Level 1

13 points

Dec 25, 2021 8:17 PM in response to Doug Weiner

Same thing happened to me on my 2018 Mac mini. There are a few discussions on other message board sites about this problem. I have heard the repair costs $448 plus tax from Apple. Seems pretty steep for what is pretty clearly a manufacturing defect (given the number of people posting the problem). I went with the $10 usb-c to gigabit dongle option. Not nearly as fast, but better than wifi... and $438 cheaper than Apple.

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Answer 2

Doug Weiner Author

Level 1

14 points

Dec 25, 2021 8:34 PM in response to tigeralum2001

You are correct. I paid it and got it fixed as this is the main hub in my home office. It connects to a 10Gbe switch but mostly runs 1GBe. It’s a bummer it burns out. Hopefully it’s addressed, and thanks for reporting it. Keep us posted on the other threads.

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Answer 3

hcsitas

Level 6

12,908 points

Dec 14, 2021 8:39 PM in response to Doug Weiner

Looks like it went bad, I’d schedule bring-in repair https://getsupport.apple.com/. Good luck!

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10Gb port on 2018 Mac mini disappeared

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