I do have an issue with my faceid it shows me that your true depth camera is not working

Problem with my true depth camera as my faceid is not working

iPhone XR, iOS 15

Posted on Dec 14, 2021 7:44 AM

Reply
3 replies
Sort By: 

Dec 15, 2021 8:18 AM in response to idrees8261

Hello idrees8261,


We see that you need help with Face ID and that you reviewed If an alert says Face ID has been disabled on your iPhone or iPad Pro.


If you're seeing the message mentioned in the article linked to your post, those steps would be the best to follow. If you're experiencing a different issue, follow these steps: If Face ID isn't working on your iPhone or iPad Pro


Cheers!

Reply

Dec 16, 2021 6:35 AM in response to idrees8261

idrees8261,


If Face ID is disabled on your iPhone and you followed the steps in the article linked to your post, and "you still can't enroll your face or unlock your device with Face ID, take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone"


Have a good day.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I do have an issue with my faceid it shows me that your true depth camera is not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.