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how to back up iPhone 11 with a black screen

How to back up iPhone 11 when screen is frozen black?

iPhone 11, iOS 14

Posted on Dec 7, 2021 6:55 AM

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Level 10

208,494 points

Posted on Dec 7, 2021 7:00 AM

In order to perform a backup procedure (via wifi to iCloud or via USB to a computer), you need to interact with your iPhone's screen.

If it is frozen, try a "forced" restart of your iPhone, using these instructions:--> Force restart iPhone – Apple Support

If it is broken, have it replaced at an Apple Store or AASP.

Regards

Giulio

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