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I am having issues setting up Apple cash for my 13 year old. It keeps stating he has apple cash enabled and it is not. Please help

I am having issues setting up Apple cash for my 13 year old. It keeps stating he has apple cash enabled and it is not. Please help

iPhone 11, iOS 15

Posted on Dec 5, 2021 12:53 AM

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Question marked as Top-ranking reply

Posted on Dec 5, 2021 1:39 AM

See the article Set up and use Apple Cash Family - Apple Support

  • Make sure each device region is set to the United States.

Read Set up and use Apple Cash on iPhone (U.S. only) - Apple Support



5 replies

Dec 13, 2021 10:20 PM in response to porsche32

Welcome to Apple Support Community!


It does seem that possibly you setup Apple Cash family after your child already had an open Apple Cash account.


you would need to contact Apple Support and speak with an Apple Cash Specialist on closing your Childs current account, then turn off Apple Cash in settings and turn it back on.


If the Account has been closed, then attempt to just turn off Apple Cash and back on.


Settings > Wallet and Apple Pay > toggle off Apple Cash and back on > tap on Apple Cash card and complete setup.


then everything should work!


Hope this helps ;)

I am having issues setting up Apple cash for my 13 year old. It keeps stating he has apple cash enabled and it is not. Please help

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