Disabled AppStore

Sorry, there is no other option except to contact them again. See the following from If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.

This is primarily a user-to-user support forum; other Apple users like you. You will need to contact Apple Support. See instructions in: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support