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Level 1

4 points

Why can’t I update my phone

Why can’t I update my phone ?

Posted on Nov 27, 2021 2:17 PM

Top-ranking reply

Level 9

66,898 points

Posted on Nov 27, 2021 2:45 PM

What happens when you try?

• If you have an iPhone 5S or 6/6plus, the highest you can update to is 12.5.5

• If you have an iPhone 6S through 11, you can update to 14.8.1 or 15.1

• If you have an iPhone 12 or 13 you can update to 15.1.1

Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.

Make sure you:

• Are using a WiFi connection (not a hotspot).

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Are not using a VPN connection.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 6 gigs of storage available.

You can also check out this article for help -

If your iPhone, iPad or iPod touch won’t update

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