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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I need help. My Apple Watch S 5 had commenced the pairing with my iPhone 12 when I lost wifi connectivity. It froze with an App logo before it could be complete the pairing. The Watch now is no longer paired with the old iPhone XR and isn't paired with my new iPhone 12 either. I tried press and hold the side button, tried press and hold the crown, nothing works. Please help
Apple Watch Series 5, watchOS 8
Hello Donah209,
Thank you for using Apple Support Communities. Based on your post, your Apple Watch lost Wi-Fi connection during the pairing process. We'll do our best to help out.
You mentioned the Apple Watch froze with the Apple logo, is it still stuck on the Apple logo? If so, have you tried to press and hold both the side button and Digital Crown until you see the Apple logo again?
If it starts up but doesn't seem connected to the iPhone, try to erase it by using section, 'How to erase your Apple Watch if you don't have your iPhone' here: Unpair and erase your Apple Watch
Let us know if this helps out, take care.
Hello Donah209,
Thank you for using Apple Support Communities. Based on your post, your Apple Watch lost Wi-Fi connection during the pairing process. We'll do our best to help out.
You mentioned the Apple Watch froze with the Apple logo, is it still stuck on the Apple logo? If so, have you tried to press and hold both the side button and Digital Crown until you see the Apple logo again?
If it starts up but doesn't seem connected to the iPhone, try to erase it by using section, 'How to erase your Apple Watch if you don't have your iPhone' here: Unpair and erase your Apple Watch
Let us know if this helps out, take care.
I did exactly that and the problem was solved.
Thank you
Frozen Apple Watch Series 5 when pairing with iPhone
