Hi!
I bought a new iPhone 13 and I am experiencing problems with touch not working at the edge of the screen. Keys at the most rich part of my keyboard are not reacting to touch, buttons or other stuff at the edge of the screen also are not reacting to touch.
I have updated to the last iOS version, disabled all “accessibility options”, tried resetting the keyboard, restarted and so on… nothing helps.
iPhone 13
iPhone13_notouchy,
We can see that on the right side there it seems to be pretty consistent where the drawn lines stop.
Since this is impacting multiple apps, we're going to suggest you connect with an Apple authorized service tech to have the device looked at more.
You can use the following link to find the available options for your region or if the Apple Support app is available in your region that would be a good source for this information as well. iPhone Repair
Should you want to work directly with Apple to look at those options, here's a link to connect - Contact Apple Support.
Thank you.
iPhone13_notouchy,
We can see that on the right side there it seems to be pretty consistent where the drawn lines stop.
Since this is impacting multiple apps, we're going to suggest you connect with an Apple authorized service tech to have the device looked at more.
You can use the following link to find the available options for your region or if the Apple Support app is available in your region that would be a good source for this information as well. iPhone Repair
Should you want to work directly with Apple to look at those options, here's a link to connect - Contact Apple Support.
Thank you.
Greetings to you iPhone13_notouchy,
We understand that the right hand side of your iPhone’s display is unresponsive.
Here are some steps to get started troubleshooting with If the screen isn't working on your iPhone or iPad.
Let us know what more you find out.
Hi! Thank you for your suggestion but I already tried that and other suggestions like restarting the Phone. I also have the latest IOS version (15.1.1).
I really would like to know if this is a software problem that will get fixed in a next update of iOS or if it’s a hardware problem so I can return the iPhone under warranty.
iPhone13_notouchy,
We can make some suggestions on how to further isolate this situation.
First, in the Calculator app, please turn your iPhone landscape and, focusing on the side that you notice issues, tap the buttons in the two columns on that side of the screen. Make note of any keys that aren’t working.
You can also use the Notes app. Create a new note, select the Handwriting Tools button and the pen tool. Then draw vertical and horizontal lines that are 1 cm/0.5 inches apart. Do you notice any areas where you’re unable to tap or draw?
Thanks.
Hello!
I did the tests;
If I instead of tapping the keys that don’t work, “stroke” them then I can get that key to work. If I set the display to “Zoomed” in Settings than the above “workaround” works better.
Not something you would expect when paying 900€ on a phone…
Touch not working near screen edges
