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My ATT carrier said they could no longer unlock phones and that I would have to do it through here. I have already erased my phone

How can I unlock my phone

iPhone XS Max

Posted on Nov 15, 2021 8:31 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 15, 2021 8:44 AM

There's multiple kinds of "locking" on devices. Click on the links below to find instructions on how to deal with your specific situation:


1) iCloud: Activation Lock - https://support.apple.com/HT201365 - This is a security feature so only legitimate (i.e., not stolen) redistribution of devices is possible. See: 'How to remove Activation Lock' --> https://support.apple.com/HT201441 - If an activation lock was put on a device, only the owner of the account that applied the lock can remove it. Get them to remove it or return the item for a refund. If you are the owner, see the part at the end about asking Apple to reset the device.


2) Device lock: "If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled" click here --> https://support.apple.com/HT204306


3) Carrier lock: Read this link on "How to unlock your iPhone for use with a different carrier" - http://support.apple.com/HT201328 - Only some carriers offer the ability to unlock iPhone for use on any carrier. Follow the instructions in this article to unlock your iPhone.

2 replies
Question marked as Top-ranking reply

Nov 15, 2021 8:44 AM in response to M00n_9000

There's multiple kinds of "locking" on devices. Click on the links below to find instructions on how to deal with your specific situation:


1) iCloud: Activation Lock - https://support.apple.com/HT201365 - This is a security feature so only legitimate (i.e., not stolen) redistribution of devices is possible. See: 'How to remove Activation Lock' --> https://support.apple.com/HT201441 - If an activation lock was put on a device, only the owner of the account that applied the lock can remove it. Get them to remove it or return the item for a refund. If you are the owner, see the part at the end about asking Apple to reset the device.


2) Device lock: "If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled" click here --> https://support.apple.com/HT204306


3) Carrier lock: Read this link on "How to unlock your iPhone for use with a different carrier" - http://support.apple.com/HT201328 - Only some carriers offer the ability to unlock iPhone for use on any carrier. Follow the instructions in this article to unlock your iPhone.

My ATT carrier said they could no longer unlock phones and that I would have to do it through here. I have already erased my phone

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