Level 1

4 points

I bought new remote but it still not working

Apple remote is not working

iPhone 12 Pro Max

Posted on Nov 12, 2021 5:20 AM

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Level 10

145,854 points

Nov 12, 2021 5:31 AM in response to Mencivy

What is your model Apple TV box? Identify your Apple TV model - Apple Support

What is its version system software?

What is your model remote? Identify your Apple TV remote - Apple Support

Have you tried pairing/linking it again, as described? If your Apple TV remote isn't working - Apple Support

Is the battery charged [1] or replaced [2]?

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I bought new remote but it still not working

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