my apple goes to password reset
When I turn on my Macbook pro it goes straight to password reset without giving me the opportunity to enter my password. What do I do to log on?
MacBook Pro 15″, macOS 10.13
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When I turn on my Macbook pro it goes straight to password reset without giving me the opportunity to enter my password. What do I do to log on?
MacBook Pro 15″, macOS 10.13
holly1367 wrote:
When I turn on my Macbook pro it goes straight to password reset without giving me the opportunity to enter my password. What do I do to log on?
Hmmm...
Try a SafeBoot https://support.apple.com/en-us/HT201262 to clear system caches files—see if it allows you to log in.
If no resolve—
Boot into Internet Recovery (Option Command R) and from the dropdown menu: Utilities> Disk Utility> run the First Aid on your Macintosh HD (and the "Macintosh HD-Data" volume as well if Catalina/Big Sur) If errors are found and repaired, run again until no errors reported.
Disk Utility>View>Show All Devices The best sequence is —
• Volume level
• Container level
• Parent drive
Recovery: https://support.apple.com/en-us/HT204904
holly1367 wrote:
When I turn on my Macbook pro it goes straight to password reset without giving me the opportunity to enter my password. What do I do to log on?
Hmmm...
Try a SafeBoot https://support.apple.com/en-us/HT201262 to clear system caches files—see if it allows you to log in.
If no resolve—
Boot into Internet Recovery (Option Command R) and from the dropdown menu: Utilities> Disk Utility> run the First Aid on your Macintosh HD (and the "Macintosh HD-Data" volume as well if Catalina/Big Sur) If errors are found and repaired, run again until no errors reported.
Disk Utility>View>Show All Devices The best sequence is —
• Volume level
• Container level
• Parent drive
Recovery: https://support.apple.com/en-us/HT204904
my apple goes to password reset