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New iPhone can’t access Apple Music account

Hi under my husbands Apple ID he has a family plan. When I used his Apple ID on my old phone I had Apple Music shared but now I got a new phone with my own id and now can’t get back into the music. He tried inviting me but didn’t work.

Posted on Oct 4, 2021 7:02 PM

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Question marked as Top-ranking reply

Posted on Oct 4, 2021 7:30 PM

I assume your husband took the role of Family Organizer and he changed his individual Apple Music subscription to a family subscription. Make sure he (and you followed all the steps in:

Set up Family Sharing - Apple Support

Get an Apple Music family subscription - Apple Support


If you still have a problem, you might be able to fix your issue by turning Sync Library off for all of your devices, then turning it back on again.  Learn how.

1 reply
Question marked as Top-ranking reply

Oct 4, 2021 7:30 PM in response to Ericacroz

I assume your husband took the role of Family Organizer and he changed his individual Apple Music subscription to a family subscription. Make sure he (and you followed all the steps in:

Set up Family Sharing - Apple Support

Get an Apple Music family subscription - Apple Support


If you still have a problem, you might be able to fix your issue by turning Sync Library off for all of your devices, then turning it back on again.  Learn how.

New iPhone can’t access Apple Music account

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