Cannot download app store and keep loading

Hello there marxcoco,

Based on the steps you've tried, along with what you confirmed, we recommend taking steps 3 and 6 from this link: If you can’t download or update apps on your iPhone or iPad

Have a good one!

Hi there marxcoco,

Let's work together to help get Disney+ downloaded.

We see a few things happening in the screenshot you provided, along with some unclear details you provided, so let's start with confirming the following:

1. You mentioned already checking that your Wi-Fi connection is okay, but we do not understand exactly what this means. Did you mean you're able to browse the internet in Safari without any issues?
2. You also mentioned updating to the 'latest' iOS 15, but the latest version is iOS 15.0. As there are beta versions of iOS 15, we wanted to confirm if iOS 15.0 is the exact version number showing within Settings > General > About?
3. Does this occur with other apps you try downloading, or only Disney+?

Please keep us posted on all of these details in your next message. Take care until then!