Keynote remote issues, iOS 15/iPadOS 15

Has anyone else had trouble connecting an iPhone (13) and/or iPad Pro to Keynote remote on MacBook since iOS 15 upgrade?

MacBook Pro (2020 and later)

Posted on Sep 26, 2021 2:28 PM

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Posted on Sep 28, 2021 3:12 PM

Hi joeythehutt,


Could you let us know which Keynote version is installed on the Mac? You can locate this by opening Keynote > from the Keynote menu bar, click About Keynote. The version should be 11.2. If it is not, update here: ‎Keynote on the Mac App Store


Best wishes.

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Sep 28, 2021 3:12 PM in response to joeythehutt

Hi joeythehutt,


Could you let us know which Keynote version is installed on the Mac? You can locate this by opening Keynote > from the Keynote menu bar, click About Keynote. The version should be 11.2. If it is not, update here: ‎Keynote on the Mac App Store


Best wishes.

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Sep 28, 2021 2:36 PM in response to joeythehutt

Hi joeythehutt,


The screenshot helps. If you haven't already, make sure all apps are up-to-date on all three devices, specifically the Keynote app: How to update apps manually on your Apple device


If they are all up-to-date and/or updating doesn't resolve the issue, restart all of them:


If the steps above do not help, for troubleshooting purposes, forget the Wi-Fi network on either the iPhone or the iPad, reconnect to your home Wi-Fi and attempt again.



Let us know if any of this helps. Best wishes.

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Sep 27, 2021 3:04 PM in response to joeythehutt

Hey joeythehutt,


We see you're experiencing an issue with connecting your iOS 15/iPadOS 15 devices to Keynote Remote not working as expected. Could you provide us more information on what happens when trying to correct? If there is an error message, could you provide us that. This information may help you get answers. You can also review the instructions here:


Use Keynote Remote to control your Keynote presentation


Take care.

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Keynote remote issues, iOS 15/iPadOS 15

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