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civpolhenry Author

Level 1

5 points

Family information is not available

Trying to setup family sharing. When I go to settings and tap on name the spot to add family subscription reads family information is not available and it is grayed out.

iPhone 12

Posted on Sep 22, 2021 7:15 PM

Top-ranking reply

javaliga

Level 10

119,863 points

Posted on Sep 22, 2021 8:05 PM

Did you setup Family Sharing first as per:

Get an Apple Music family subscription - Apple Support

If not, do this first:

Set up Family Sharing - Apple Support

View in context

Family information is not available

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