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Bought a new iphone and am transferring data all is well until I get to installing updates. Update installs and then says 'Preparing Updates". and go on and on a never leaves preparing updates. Restarted phone, restarted process and same thing. Upgrading from an iphone 6 to a iphone XR
Hello Xlimk,
We would like to see how we can help you with your iPhone. Are you in the middle of the Quick Start process? Your iPhone 6 must be using iOS 12.4 or later, to complete that process. Are you currently having issues updating the old iOS? If so, check out the steps in this link: If your iPhone, iPad, or iPod touch won't update
Cheers!
Hello Xlimk,
We would like to see how we can help you with your iPhone. Are you in the middle of the Quick Start process? Your iPhone 6 must be using iOS 12.4 or later, to complete that process. Are you currently having issues updating the old iOS? If so, check out the steps in this link: If your iPhone, iPad, or iPod touch won't update
Cheers!
Thank You!!
cant get past preparing update
