You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unlocking old iphone

I asked ee to unlock my old iPhone 5 so I could put a sim in it, they say it’s done but maybe it’s apple that are blocking the unlock as ive not used the phone for so long, how can I ask Apple for help?

iPhone SE, iOS 13

Posted on Sep 19, 2021 7:00 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 19, 2021 7:21 AM

Apple cannot expedite this, only the provider that locked it can unlock it.

However you seem to have LTE service so the lock is not in place for that SIM.

I don't know what the message at the bottom says

1 reply

Unlocking old iphone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.