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Hello, i cant use my face id, "A problem was detected with the TrueDepth Camera. Face ID has been disabled.", i updated the last versiion, but there is no change

"A problem was detected with the TrueDepth Camera. Face ID has been disabled."


hello , I cant use face id, I updated the last version, but there is no change

iPhone 11 Pro, iOS 14

Posted on Sep 19, 2021 2:16 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 19, 2021 2:17 AM

Start here:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If the issue persists, contact Apple Support directly, using this link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=23303 , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

1 reply
Question marked as Top-ranking reply

Sep 19, 2021 2:17 AM in response to armine129

Start here:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If the issue persists, contact Apple Support directly, using this link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=23303 , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

Hello, i cant use my face id, "A problem was detected with the TrueDepth Camera. Face ID has been disabled.", i updated the last versiion, but there is no change

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