Cannot download anything. Images/files/website formatting etc.

Something odd has happened and I would like to know if anyone has any idea on how I can fix this. For some reason, when I visit websites online, most images do not download. I cannot download files either. Nothing downloads. Websites look as though they have no formatting, just text/links, etc. Ive tried different browsers. There is no antivirus software on. Other computers on the same network are fine. The backup does the same thing. Any advice would be appreciated. Thank you.

iMac 27″, OS X 10.11

Posted on Sep 4, 2021 4:08 PM

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Posted on Sep 4, 2021 4:17 PM

Boot into Safe Mode according to Start up your Mac in safe mode - Apple Support and see if the problem persists. Reboot normally and check again.


NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


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Sep 4, 2021 4:17 PM in response to GhostCav

Boot into Safe Mode according to Start up your Mac in safe mode - Apple Support and see if the problem persists. Reboot normally and check again.


NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


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Sep 5, 2021 10:05 AM in response to GhostCav

To make it easier for us to see the screenshots you post please read the following:

How to take a screenshot on your Mac 

(⌘⬆︎3) Command-Shift-3         Capture the screen to a file
(⌘⬆︎⌃3) Command-Shift-Control-3 Capture the screen to the Clipboard
(⌘⬆︎4) Command-Shift-4         Capture a selection to a file
(⌘⬆︎⌃4) Command-Shift-Control-4 Capture a selection to the Clipboard
(⌘⬆︎5) Command-Shift-5         Invoke new screen grabber


Paste the following command in the Terminal window followed by the Return or Enter key to change the type of screenshot file to jpeg:


defaults write com.apple.screencapture type jpg && killall SystemUIServer


Past the following commands in the Terminal window followed by the Return key to change the save location of screenshots to the desktop.


defaults write com.apple.screencapture location ~/Desktop/ 


killall SystemUIServer




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Sep 4, 2021 6:19 PM in response to Old Toad

Thank you for some advice Old Toad. Unfortunately, it did not work. I had even tried to create a new user. Still no help. The time and date are correct as well. The image below is what most sites look like. Some sites do have some images download, but not all.


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Cannot download anything. Images/files/website formatting etc.

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