Why my software can’t update?

So long for request update software

iPhone 11 Pro, iOS 13

Posted on Aug 28, 2021 10:52 PM

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Question marked as Top-ranking reply

Posted on Aug 28, 2021 10:57 PM

Thanks for posting the screen shot. It is NOT going to work for you because you are trying to update your iPhone with the use of a cellular hotspot. Your iPhone must be connected to a Wi-Fi Network to download, install and verify the update.

Requirements to start and install an Update on an iPhone-

  • The phone must be charged to over 50%
  • Low Power Mode must be OFF
  • You cannot be connected through VPN
  • You must have a Wi-Fi connection (not cellular)
  • You should plug in the phone or put it to charge to assure it stays on and connected to Wi-Fi.


Axel F.

3 replies
Question marked as Top-ranking reply

Aug 28, 2021 10:57 PM in response to sufri160

Thanks for posting the screen shot. It is NOT going to work for you because you are trying to update your iPhone with the use of a cellular hotspot. Your iPhone must be connected to a Wi-Fi Network to download, install and verify the update.

Requirements to start and install an Update on an iPhone-

  • The phone must be charged to over 50%
  • Low Power Mode must be OFF
  • You cannot be connected through VPN
  • You must have a Wi-Fi connection (not cellular)
  • You should plug in the phone or put it to charge to assure it stays on and connected to Wi-Fi.


Axel F.

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Why my software can’t update?

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