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Battery

Hi!

My phone is charging and when I use it, it is losing the battery instead of gaining it. What is wrong with it?

iPhone 11, iOS 14

Posted on Aug 28, 2021 2:53 PM

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Question marked as Top-ranking reply

Posted on Aug 28, 2021 3:54 PM

iPhone 11 doesn’t ship with a charger.


Which charger do you have, at what wattage?


Here are the common Apple USB chargers: About Apple USB power adapters - Apple Support


Apple has available higher-wattage chargers, and these can work with iPhone 11: Fast charge your iPhone - Apple Support


It’s also possible that the charger you have is somehow faulty.

3 replies
Question marked as Top-ranking reply

Aug 28, 2021 3:54 PM in response to glorre

iPhone 11 doesn’t ship with a charger.


Which charger do you have, at what wattage?


Here are the common Apple USB chargers: About Apple USB power adapters - Apple Support


Apple has available higher-wattage chargers, and these can work with iPhone 11: Fast charge your iPhone - Apple Support


It’s also possible that the charger you have is somehow faulty.

Aug 28, 2021 2:58 PM in response to glorre

Not entirely clear to me what sequence is happening here.


Here is what Apple suggests: If your iPhone or iPod touch won't charge - Apple Support


A battery health display below about 80% is headed for battery replacement.


If you’re using a lower-wattage charger (5W, etc) at the same time you are using the iPhone, it won’t charge as fast and might even drain under active use.

Battery

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