Can't sign out from iCloud on Mac
Hi, I'm trying to return the Macbook Pro 15" mid 2012 of my daughter back to factory settings. The Mac is running on macOS Catalina. When I go into System Preferences, the Apple ID is greyed out. When I click on it and go to Overview, I see the Sign Out.... button, but again it's greyed out. I can click on it, but it simply returns to the Apple ID window without signing out from iCloud.
I read advice to turn of Screen Time and to restart, which I did, but the result is still the same.
Has anyone a clue how to get around this problem? I don't need to recover any of the info on this Mac. A complete clean up, start from scratch, would be an option.
Thanks