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User profile for user: GussMom
GussMom Author
User level: Level 1
9 points

Apple Pencil 2

I have a brand new iPad Pro 2021 and an Apple Pencil 2. Both are fully charged and the pencil is showing that it is connected through bluetooth to the iPad yet it it not working. I have done a hard reboot with the iPad and that did nothing to fix the problem. As the items are only days old (in fact hours old) I know that it has nothing to do with a worn out tip on the pencil or something of that nature. Could you please assist me with this as I have things to do.


Thank you


Posted on Aug 22, 2021 4:35 PM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,370 points

Posted on Aug 22, 2021 5:20 PM

I have the same setup. In my case all I did was place the Apple Pencil 2 on the magnetic edge of the iPad Pro and it worked within seconds after charging.

I know that you stated that the Apple Pencil 2 is paired through bluetooth and still not working. I recommend that you try the following and if that does not resolve then go back to the place of purchase of the iPad Pro and the Apple Pencil and exchange out one of both of the items.


If your Apple Pencil won't pair with your iPad

  1. Make sure to center your Apple Pencil (2nd generation) on the magnetic connector on the right edge of the iPad. For an Apple Pencil (1st generation), remove the cap and plug your Apple Pencil into the Lightning connector on your iPad.
  2. Restart your iPad, then try to pair again.
  3. Go to Settings > Bluetooth and make sure that Bluetooth is turned on.
  4. On the same screen, look under My Devices for your Apple Pencil. If you see it, tap . Then tap Forget this Device.
  5. Connect your Apple Pencil in to your iPad and tap the Pair button when it appears after a few seconds. 
  6. If you don't see the Pair button, wait for one minute while your Apple Pencil charges. Then try connecting your Apple Pencil again and wait until you see the Pair button.
  7. If you still don’t see the Pair button, contact Apple Support.


Axel F.

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Question marked as Top-ranking reply
User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,370 points

Aug 22, 2021 5:20 PM in response to GussMom

I have the same setup. In my case all I did was place the Apple Pencil 2 on the magnetic edge of the iPad Pro and it worked within seconds after charging.

I know that you stated that the Apple Pencil 2 is paired through bluetooth and still not working. I recommend that you try the following and if that does not resolve then go back to the place of purchase of the iPad Pro and the Apple Pencil and exchange out one of both of the items.


If your Apple Pencil won't pair with your iPad

  1. Make sure to center your Apple Pencil (2nd generation) on the magnetic connector on the right edge of the iPad. For an Apple Pencil (1st generation), remove the cap and plug your Apple Pencil into the Lightning connector on your iPad.
  2. Restart your iPad, then try to pair again.
  3. Go to Settings > Bluetooth and make sure that Bluetooth is turned on.
  4. On the same screen, look under My Devices for your Apple Pencil. If you see it, tap . Then tap Forget this Device.
  5. Connect your Apple Pencil in to your iPad and tap the Pair button when it appears after a few seconds. 
  6. If you don't see the Pair button, wait for one minute while your Apple Pencil charges. Then try connecting your Apple Pencil again and wait until you see the Pair button.
  7. If you still don’t see the Pair button, contact Apple Support.


Axel F.

Reply

Apple Pencil 2

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