will not restore to factory settings

Hi Simmondley1,

Welcome to the Apple Community.

Wondering why you iPhone will not restore to factory setting.

If there was an error message, that might suggest a solution.

OR

You might want to try again,

using the steps in one of the articles from Apple Support (links below):

How to erase, and restore to factory settings, your iPhone, iPad or iPod touch without a computer

https://support.apple.com/en-au/HT201274

OR

Restore your iPhone, iPad, or iPod to factory settings using a computer

https://support.apple.com/en-us/HT201252

Hope this helps you :)

PS:

If you can't update or restore your iPhone, iPad, or iPod touch

https://support.apple.com/en-us/HT201263

Cheers :)