will not restore to factory settings

PS:

If you can't update or restore your iPhone, iPad, or iPod touch

https://support.apple.com/en-us/HT201263

Cheers :)

Hi Simmondley1,

Welcome to the Apple Community.

Wondering why you iPhone will not restore to factory setting.

If there was an error message, that might suggest a solution.

OR

You might want to try again,

using the steps in one of the articles from Apple Support (links below):

How to erase, and restore to factory settings, your iPhone, iPad or iPod touch without a computer

https://support.apple.com/en-au/HT201274

OR

Restore your iPhone, iPad, or iPod to factory settings using a computer

https://support.apple.com/en-us/HT201252

Hope this helps you :)